As Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the work you do
Your Role
You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.Your Responsibilities
- Arrange and supervise the transport of cargo
- Ensure all systems are kept up to date promptly
- Monitor the operational performance of all involved parties and report any issues that may occur
- Review and ensure that any KPIs agreed with the customer are met
- Participate in training to develop yourself and your knowledge
- Immediately report problems when they occur
- Execute the business in line with rates given by ensuring profit maximization
- Manage GP planning
- Maintain an accurate level of data quality
Your Skills and Experiences
- Min 3-5 years working within sea / air / road freight forwarding industry
- Preferred have knowledge on all mode of transport
- Can work independently in a fast paced environment
- Strong verbal and written communication skills
- Able to work under pressure
Good Reasons to Join
Every day, we go above and beyond to meet the needs of our customers. By anticipating challenges and applying our visionary mindset, we advance global trade and bring communities together.About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Mohamed Garba
030 4036371405
